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SAP Commerce Cloud (SAP Hybris) - Digital Commerce
SAP Commerce Cloud, formerly SAP Hybris, is SAP's platform for B2B, B2C and B2B2C commerce. Catalogs, carts, promotions and orders are managed here, while prices, stock and credit limits come from S/4HANA and the storefront runs decoupled from the back end.
Part of these processes
Process
From catalog to order in SAP Commerce Cloud
Product content is published, customers come from S/4HANA; orders are placed in the store, passed to the back end and read back.
- 01Product and catalogBackoffice · PCM
Published to every channel
- 02Customer replicationiFlow · SAP CPI
B2B customers from S/4HANA
- 03Storefront and cartAngular · REST API
Live price and stock
- 04QuoteSAP CPQ · SOAP API
Returns once rep approves
- 05Order replicationAsync · SAP CPI
S/4HANA sales order
- 06Order historyS/4HANA OData API
Read live from back end
Comparison
Asynchronous or synchronous orders?
In SAP's B2B integration an order is created either in Commerce first or straight in S/4HANA; payment and product types decide.
Asynchronous order
Commerce first, then S/4HANA
- Order is created in Commerce
- Sent to S/4HANA via SAP CPI
- Price, credit and stock checked live
- Order is kept in both systems
Synchronous order
Created directly in S/4HANA
- OData V4 or V2 API call
- Order simulation in the cart
- No persistent record in Commerce
- Account payment only
- Service and subscription items skipped
Scope
What we build from storefront to back end
B2B, B2C and B2B2C stores
Business buyer, consumer and marketplace scenarios on one platform, with account payment and cost centers for B2B.
Product content and catalogs
Consolidating product data and catalogs centrally with SAP Product Content Management and publishing them to channels.
Composable storefront
A decoupled Angular storefront based on Spartacus, included in the Commerce Cloud license at no extra cost.
S/4HANA order integration
Master data replication, asynchronous order transfer and live S/4HANA lookups for price, stock and credit limit.
Quotes with SAP CPQ
Quote requests reach CPQ via SAP CPI (new name: SAP Integration Suite, Cloud Integration); replies return to the store.
Update and deployment rhythm
Testing monthly update releases, building in Cloud Portal and deploying to production with Rolling Update or Blue/Green.
Current state
SAP Commerce Cloud: release, maintenance, storefront
- SAP calls Commerce Cloud the evolution of SAP Hybris. The last on-premise SAP Commerce release, 2205, left mainstream maintenance on 31 July 2026; innovation now ships only in the cloud.
- Since 2211 there are no major versions, just monthly update releases, with new features at quarter end. Cloud Portal refuses builds on a release no longer on the current list.
- The Java 21 and Spring 6 framework update is mandatory: new builds targeting Java 17 have been rejected since 31 August 2026. Updates of this kind come roughly every two years.
- Accelerator storefronts have been deprecated since 2205. SAP has set no fixed removal date and still supports them, but no new features are delivered on Accelerator.
Localization
e-Arşiv and channel-specific prices
e-Arşiv for online sales
Taxpayers selling on their own site or a marketplace with gross sales of 500,000 TL or more must join e-Fatura and issue invoices as e-Fatura or e-Arşiv.
E-ArchiveReference price in web sales
Since 1 August 2026 the pre-discount price in a sale ad is set only from the channel running the discount; a store price cannot justify a web discount.
From the field
Notes from SAP Commerce Cloud projects
- Customer changes reach the store late. The B2B customer iFlow from S/4HANA does not support change pointers; messages are combined in an SAP CPI (Cloud Integration) data store whose retention is limited to 30 days. Choose full resends or an adapted flow up front.
- Production deployed with Initialize database. This mode rebuilds the database schema and is meant for the first deployment; type or data changes go through Migrate data. In production we use Rolling Update or Blue/Green.
- Accelerator storefront keeps being postponed. SAP has set no removal date, but no new features reach Accelerator. We plan the move to the composable storefront as its own project rather than squeezing it into monthly update work.
- Synchronous orders chosen, card payment wanted. Orders created synchronously in S/4HANA only support account payment, and service or subscription items are skipped. A store that takes card payments should use the asynchronous model.
FAQ
SAP Commerce Cloud and Hybris: questions
What is SAP Commerce Cloud? Is it still SAP Hybris?
SAP Commerce Cloud is SAP's solution for B2B, B2C and B2B2C commerce and part of the SAP Customer Experience portfolio. SAP describes it as the evolution of SAP Hybris; Hybris is the historic name. It is not a CRM: for sales teams and service there are SAP Sales Cloud and Service Cloud.
We run SAP Commerce (Hybris) on-premise. What now?
The last on-premise release is 2205, and its mainstream maintenance ended on 31 July 2026. It is now in customer-specific maintenance, with no legal changes and no third-party library updates. SAP delivers innovation only in Commerce Cloud and commits to 99.95 percent system availability there.
Is the composable storefront the same as Spartacus?
It is SAP's release of the same code. SAP publishes the official release of the open-source Spartacus libraries as SAP Commerce Cloud, composable storefront and includes it in the Commerce Cloud license at no extra cost. It is a decoupled JavaScript storefront built with Angular; Accelerator storefronts have been deprecated since 2205.
Which route connects Commerce Cloud to S/4HANA?
The integration extension pack brings ready-made solutions for S/4HANA, ERP, CRM and applications such as SAP Sales Cloud. SAP names the Commerce Integration API together with SAP CPI (Cloud Integration) as the strategic route. Customers and products come from S/4HANA; orders are passed on asynchronously or, in B2B, created directly in S/4HANA.
How does the quote flow with SAP CPQ work?
A B2B buyer starts a quote in Commerce and asks for a discount; it goes over SAP CPI (Cloud Integration) to the CPQ Request for Quotation SOAP API as XML. Once the sales rep edits and releases it, it returns to the store. If the buyer accepts, the order is placed in the ERP and its number is stored on the CPQ quote. For customer data, CPQ uses the ERP or Commerce as the master.
How often is SAP Commerce Cloud updated?
Since 2211 an update release comes out every month, new features arrive in the quarter-end releases, and each release stays current for at least six months. Cloud Portal will not build against a release that has dropped off the list. Java and Spring framework updates come roughly every two years; the move to Java 21 was the latest.
Sources12 sourcesSAP Help Portal, SAP Learning, SAP +3
SAP Help Portal
- Continuous Innovation in SAP Commerce Cloud 2211 help.sap.com (opens in a new tab)
- End of Mainstream Maintenance for SAP Commerce help.sap.com (opens in a new tab)
- Order Creation help.sap.com (opens in a new tab)
- SAP Commerce Cloud Integration Scenarios for Quote 1.0 help.sap.com (opens in a new tab)
- Replicating B2B Customers from SAP S/4HANA to SAP Commerce Cloud help.sap.com (opens in a new tab)
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Get ready for life after Hybris
If you are planning to leave on-premise Hybris or connect orders to S/4HANA, describe your current setup and we'll start there.